Cancellation and Refund Policy
We can cancel your subscription of Authyo services at any time you place such a request with Authyo.
You agree that no refund shall be provided by Authyo for the cancellation of the services for which money has already been paid.
Notwithstanding anything, cancellation and refund policy is subject to any agreement executed specifically with the customer.
Subscription Cancellation:
You can cancel your subscription at any time through your [Your Company Name] account dashboard.
Once cancelled, your service will continue to be active until the end of the current billing period.
To cancel, simply log in to your account, navigate to the "Billing" or "Subscription" section, and follow the cancellation instructions.
No Refund for Unused Service
We do not offer partial refunds for unused OTPs or unused subscription periods. Once a subscription is canceled, you will continue to have access to the service for the duration of the billing cycle.
Any cancellation made during the middle of a billing cycle will prevent the next cycle from being charged, but no refund will be provided for any prior charges.
Immediate Cancellation Upon Request
If you encounter any issues with the service or wish to discontinue it immediately, you can contact our support team for assistance. We will process the cancellation request as soon as possible, but the service may remain active until the end of the current billing cycle.
Refund Policy
Refunds are issued under certain conditions. We are committed to ensuring that you are satisfied with our service, but please note that refunds are typically granted under the following circumstances:
Service Interruption or Failure:
If there’s an extended service disruption due to a technical issue on our end, you may be eligible for a refund for the affected period. Please contact our support team for assistance, and we will evaluate the situation.
In case of recurring issues with OTP delivery, we will investigate and work to resolve the issue. If the issue persists and affects your ability to use the service, we may issue a partial refund for the disrupted period.
Billing Errors
If you believe that you’ve been billed incorrectly, please contact us immediately. We will review the billing details and, if an error is found, we will issue a refund for any overcharges.
No Refund for Change of Mind
As a digital service, refunds are generally not provided for cancellations due to a change of mind or for services that have been delivered and used. This includes OTP requests and any services that have been utilized by the customer.
Refund Process
To initiate a refund request, please reach out to our support team with the details of the issue. We will review the request and issue a refund if applicable, based on the circumstances. Refunds are typically processed within 7 business days.
How to Contact Us:
If you need to cancel your subscription or request a refund, or if you have any questions about our policy, please contact our support team through the following channels:
Email: support@auhtyo.io
Phone: +91 9227 247247
Our team is available Mon-Sat, 10 AM – 6 PM] to assist you with your cancellation or refund request.
